Terms & Conditions


By placing an order and confirming payment on the websites of On-Bike /Quasar Products Limited you are entering a legally binding contract in accordance with the following terms and conditions of sale.

Specifications on this website of the goods to be sold may be altered as a result of our continuous efforts to improve product quality and performance. All of our products are certified to conform to the CE (Conformité Européenne / European Conformity) Marking Directive by independent accredited test laboratories.

Goods are generally available and ex stock. In the unlikely event an item is out of stock, then we will notify you for your further instructions, or of any delay that may occur in delivery times.

The price of the goods shall be the price listed on our website on the date of your order, it will be inclusive of any UK (only)  VAT which may be payable by you. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. All prices may vary. Customers and not On-Bike /Quasar Products Limited are responsible for any applicable Customs Duties or Taxes in their own country!

We will treat each order for goods, which is confirmed when you click on the BUY NOW button on the Confirm Purchase screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.

If you have any problems when attempting to order online, technical or otherwise, email us at info@on-bike.com or telephone us on +44 (0) 1827 61754

Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full. Payment is automatically authorised online, but we will not debit your payment method until the goods are shipped from our premises.

Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified, but delivery times quoted are approximate only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control. We strongly advise that if the goods are required for a specific date they are ordered in advance to avoid any disappointment. Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address.

On-Bike /Quasar Products Limited wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order On-Bike /Quasar Products Limited will refund the value of the goods supplied (less shipping) provided that you first notify us of your intention to cancel using the procedure outlined and providing that the goods, together with the original invoice, are returned to On-Bike /Quasar Products Limited in perfect condition to the address specified on the invoice within seven working days after the day of delivery. A certificate of posting should be obtained as we cannot be held responsible for the non-delivery of goods to our address without it.

Right to Cancel
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund.
Your right to cancel does not apply to items that have been used or fitted by you. In addition the right to cancel does not apply to software that has been opened or unsealed. You must take reasonable care of the goods while they are in your possession.
To cancel your order, email us at info@on-bike.com or telephone us on +44 (0) 1827 61754

Damaged or Defective Goods
If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods

If for any reason a replacement is not available for a damaged or defective item then On-Bike /Quasar Products Limited will refund the value of the returned goods to the original payment method.

Choice of Law and Jurisdiction
These Terms shall be governed by and construed in accordance with UK Law.
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.